Policy on the personal data collection. of customers
Preamble
Momevod International attaches great importance to the protection and confidentiality of your personal data and ensures compliance with the currently applicable regulations and, in particular, with the General Data Protection Regulation (“GDPR”).
We therefore invite you to consult this information policy, which aims to present you with the way in which we process your data in order to offer and implement our services, as well as the way in which you can exercise your rights regarding the use of your data.
1. Whose data do we process?
We process the data of our customers and prospects.
Our customers are all natural or legal persons who have purchased products or services from
Momevod International Belgium and/or opened an account on the website www.momevod.com.
This also applies to all our prospects, to whom Momevod International Belgium might address
commercial offers.
2. Why and on what grounds do we process your data?
The data we process are mainly collected directly from you via the forms and questionnaires
available on our website when you create a customer account.
Your data are collected and processed solely for the purpose of carrying out the following
processing operations, which are necessary for the provision of our services:
– Customer relationship management (CRM);
– Prospect relationship management (PRM);
– Order and delivery management;
– Management of the administrative follow-up of the customer account;
– Management of unsubscription and opt-out requests;
– Data retention in relation to legal security and tax obligations;
– Service improvement and satisfaction survey;
– Behaviour analysis and targeting;
– Management of promotional offers;
– Research in marketing and statistics;
– Newsletter management;
– Management of fraud prevention;
This list is intended to be as exhaustive as possible; any new use, modification or deletion of an
existing processing operation will be brought to your attention by an amendment to this policy.
We may also send you promotional offers or news about us based on our legitimate interest.
3. What categories of data do we process?
In order to provide you with all the services offered by Momevod International, we inevitably need
to collect and process some of your personal data, including:
Identification (e.g.:Last name, first name and form of address);
• Contact details (e.g.: postal address, telephone number, e-mail address)
Please note that we respect the principle of data minimisation which consists of collecting only
the data strictly necessary for the processing implemented by Momevod International in order to
offer you its services.
Right to object: you may object, for reasons relating to your particular situation, to the processing
of your personal data where this is based on the legitimate interests of Momevod International.
You may also object to the processing carried out for prospecting purposes.